The Follow-Up That Wins the Jobs Your Competitors Forget About

THE PROBLEM

Most HVAC shops send one quote, make one follow-up call, and move on. Meanwhile the homeowner is collecting three estimates and deciding slowly. Contractors who run a disciplined 5+ touch follow-up close replacement quotes meaningfully better than those who don't — but nobody has time to text seven follow-ups by hand across dozens of open quotes.

And when a call goes unanswered, a voicemail does nothing. In July heat, the homeowner just dials the next company on the list. A text back in seconds turns that same lost call into a booking.

WHAT IT DOES

Missed-call text-back — texts the caller back within seconds of an unanswered call, before they dial someone else. The single highest-return automation in home services.

Speed-to-lead routing — the moment an emergency lead comes in, your available on-call tech gets an instant text. You respond first, you win the job.

6-touch quote rehash — automatically runs the follow-up sequence that wins replacement deals (see below).

Appointment confirmations and reminders — booking confirmations and reminder texts that cut no-shows and the "what time are you coming?" calls.

Unified inbox — SMS, web chat, and email land in one place so nothing gets lost between channels.

Post-job nurture — tune-up reminders, filter-change nudges, and seasonal check-ins that keep you top of mind and feed repeat business.

The 6-touch replacement quote sequence

This is the workflow that pays for the whole product. It runs automatically the moment a quote goes out:

Same day — Thank-you text + quote PDF link
Day 1 — Reminder + offer to answer questions
Day 3 — Financing options link + monthly payment estimate
Day 7 — Rebate info — point them to utility programs they may qualify for
Day 14 — Seasonal urgency / efficiency-savings angle
Day 30 — Quote-expiration "last call"
Day 90 — Re-engagement — "pricing's changed since we quoted; want a refresh?"

WHY IT MATTERS

On a $15,000 average replacement, recovering even three deals a month that would otherwise have gone cold is $45,000 in monthly revenue — from follow-ups that send themselves.

BUILT FOR HVAC

The sequences ship pre-built around HVAC reality: a financing options link so homeowners can explore monthly payments without a sales conversation, utility rebate guidance, the A2L refrigerant-transition education series that defuses sticker shock, and bilingual templates for DFW. It runs alongside your existing dispatch software and feeds the same customer record as the rest of your Acorn system.

WHAT IT COST 

Intelligent Messaging — $300/mo. Included in the Growth and Scale bundles and in the AutomationFusionKit Anchor.

Activating soon — launches the moment your messaging compliance approval (A2P 10DLC) clears. Reserve founding-client pricing now.