PRIVACY AND POLICY

 This Privacy Policy explains how  (“Acorn Technologies LLC,” “we,” “us,” or “our”) collects, uses, and protects information when you visit acorntechautomations.com, contact us at 1-888-812-1050, or opt in to receive communications from us, including text messages. By using our Site or giving us your information, you agree to the practices described in this policy.

Acorn Technologies LLC provides marketing and automation services to heating and cooling (HVAC) businesses in the Dallas–Fort Worth area. This policy applies to information about visitors to our own Site and people who contact us or sign up for our communications. It does not govern the separate privacy practices of our clients.

1. Information We Collect

INFORMATION YOU PROVIDE TO US

• Contact and business details you submit through our forms, chat widget, email, or phone — such as your name, business name, email address, phone number, and anything you include in your message.
• Service information you provide when you book a call, request a quote, or become a client.

INFORMATION COLLECTED AUTOMATICALLY

• Device and usage data such as your IP address, browser type, the pages you view, and the dates and times of your visits.
• Cookies and similar technologies (see Section 4 below).

INFORMATION FROM THIRD PARTIES

• Analytics and advertising providers and the tools we use to run our Site may give us aggregated or limited information about how you found and used our Site.

2. How We Use Your Information

We use the information we collect to respond to your inquiries and provide our services; schedule and confirm calls and appointments; send you transactional messages such as confirmations, reminders, and replies; send marketing communications you have agreed to receive; operate, improve, and secure our Site; and meet our legal obligations.

3. Text Messaging (SMS/MMS) Program and Your Consent

By providing your mobile phone number and opting in, you consent to receive text messages from Acorn Technologies LLC at the number you provided. Here is how our text messaging program works:

• How you opt in. You may opt in by submitting your number through a form on our Site that includes a clear consent statement or checkbox, by texting us first, or by giving express verbal or written consent during a call or conversation with us. Providing consent is not a condition of purchasing any product or service.
• Types of messages. Messages may include appointment and call confirmations, reminders, replies to your questions, and account or service notifications, and — where you have agreed — promotional and marketing offers.
• Message frequency. Message frequency varies based on your interactions with us.
• Message and data rates. Message and data rates may apply, depending on your mobile carrier and plan.
• How to opt out. You can opt out at any time by replying STOP to any message. We will send one confirmation message and then stop sending marketing texts; you may still receive non-marketing transactional messages where permitted by law. Reply HELP for help, or contact us at info@acorntechautomations.com and 1-888-812-1050.

WE DO NOT SELL OR SHARE YOUR MOBILE DATA. We do not sell, rent, or share your mobile phone number or your SMS opt-in and consent information with third parties or affiliates for their own marketing or promotional purposes. We share this information only with service providers that help us operate our messaging program (for example, our messaging platform), and only as needed to deliver the service you requested. Text-messaging originator opt-in data and consent are not shared with any third parties for marketing purposes.

• Carrier disclaimer. Mobile carriers are not liable for delayed or undelivered messages.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, and understand how the Site is used. You can control cookies through your browser settings; disabling them may affect how the Site works. We may use analytics services, such as Google Analytics, that set their own cookies.

5. How We Share Information

We do not sell your personal information. We may share information with: service providers who perform services on our behalf (such as hosting, analytics, email and SMS delivery, and our CRM), who are required to protect it; legal and safety recipients when required by law or to protect rights, property, or safety; and a successor entity in connection with a merger, acquisition, or sale of assets. As stated in Section 3, your SMS opt-in data is not shared with third parties for marketing.

6. Data Retention

We keep personal information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. After that, we delete or de-identify it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Rights and Choices

• Marketing emails: unsubscribe using the link in any marketing email.
• Text messages: reply STOP to opt out at any time.
• Access, correction, deletion: you may ask us to access, update, or delete your personal information by contacting us at info@acorntechautomations.com and 1-888-812-1050.
• State privacy rights: depending on where you live (for example, California residents), you may have additional rights regarding your personal information. Contact us to exercise them and we will respond as required by applicable law.

9. Third-Party Links

Our Site may link to third-party websites we do not control. Their privacy practices are governed by their own policies, not this one.

10. Children's Privacy

Our Site and services are intended for businesses and are not directed to children under 16, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The Effective Date above shows when it was last revised, and we will post material changes on this page.

12. Contact Us

If you have questions about this Privacy Policy or your information, contact us:

• Acorn Technologies LLC
• 5900 Balcones Dr., Ste. 100, Austin, TX 78731
• info@acorntechautomations.com
• 1-888-812-1050